Our policy lasts 30 days in most case. Some of our brands are offering 60 days, please refer to the product page. If 30 (or 60 in special cases) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a 100% refund, your item must be in the same condition that you received it. It must also be in the original packaging.
In the case you used the product and you would like to return it, you will be responsible for the shipping fee and a restocking fee might apply.
Since April 2020, there are no fees to refund a charge, but the fees from the original charge aren't returned so a 3% fee apply and will be deducted from your refund. In the case that the refund is due to a mistake from our side or defective items we won't charge you any fees.
In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email